Privacy Policy

1. Information We Collect

We collect information to provide better engineering support, product customization, and seamless services to our global B2B partners:

• Personal Information Voluntarily Provided: When you submit a quote request (RFQ), contact us via forms, request product catalogs, or subscribe to updates, we may collect personal details including your name, corporate email address, phone number, company name, mailing address, and project specifications.
• Non-Personal & Technical Information: Whenever you interact with our Site, we may automatically collect non-personal browser and system details, including your IP address, browser type, operating system, ISP, referring pages, and timestamp data to optimize site performance.

2. Cookies & Third-Party Analytics

Our Site uses cookies and similar tracking technologies to enhance user browsing experience and analyze web traffic.

• Google Analytics & Performance Tools: We utilize standard analytical tools (such as Google Analytics) to understand how visitors engage with our Site. These tools collect anonymous traffic data to help us improve site usability.
• Managing Cookies: You can set your web browser to refuse cookies or alert you when cookies are being sent. However, doing so may cause some parts of the Site to function improperly.

3. How We Use Collected Information

We use the collected information strictly for legitimate business and operational purposes:

• To Process RFQs & Orders: To respond efficiently to your custom OEM/ODM requests, sample shipments, technical inquiries, and production updates.
• To Improve Customer Service & Products: Feedback and interaction data help us refine our manufacturing processes, support responsiveness, and site content.
• To Send Periodic Communications: If you subscribe to our updates or submit an inquiry, we may send you engineering insights, company news, or new product announcements. You can unsubscribe at any time via the link provided in each email.

4. Data Security & Protection

We implement robust administrative, technical, and physical security measures (including SSL encryption protocols across our entire website) to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Data Rights (GDPR & CCPA Compliance)

Depending on your geographical location (including the EU and California, USA), you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or complete any information you believe is inaccurate.
• Right to Erasure (Right to be Forgotten): You may request that we delete your personal data from our systems under certain conditions.
• Right to Opt-Out: You have the right to opt-out of marketing communications or non-essential data processing at any time.

To exercise any of these rights, please contact us directly at info@heibortech.com.

7. Third-Party Links

Our Site may contain links to external sites (such as our logistics partners, social media profiles, or trade platforms). We do not control the content or privacy practices of these third-party websites and encourage you to review their respective privacy policies.

8. Updates to This Privacy Policy

HeiborTech reserves the right to update or modify this Privacy Policy at any time. When updated, we will revise the “Last Updated” date at the top of this page. We encourage Users to check this page periodically to stay informed.